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Terms and Conditions

Pricing and payments

A1 Quality Care use a third party payment provider, Stripe Payment for the products must be

made at the point of purchase.

You agree to provide payment for the products in the stipulated currency and you will be

liable to pay any relevant conversion charges, as well as applicable sales tax in your region.

Please note that we must receive your payment in full before providing you with access to

the products.

We reserve our right to review and change the pricing of any of our products. This will not

affect products that have already been purchased.

Changes to Fees

A1 Quality Care reserves the right to adjust Purchase or Subscription fees at its discretion

and at any time. Any changes in Subscription fees will take effect at the conclusion of the

current Subscription period.

Prior to implementing any changes in Subscription fees, A1 Quality Care will give you

reasonable advance notice. This allows you the opportunity to cancel your Subscription

before the new fees take effect.

By continuing to use the service after the new Subscription fee comes into effect, you agree

to pay the updated Subscription fee amount.

Using NDIS funds

A1 Quality Care offers assistance to individuals striving to achieve their goals in their plans

through various means:

Providing coaching, mentoring, and consultations aimed at enhancing the capabilities

of individuals with disabilities, their family members, and support workers.

Conducting group training sessions and workshops.

If you have NDIS funding and are self-managing or plan managed, you can utilize A1 Quality

Care; services as long as they align with the objectives outlined in your plan. Its important

to note that A1 Quality Care is not registered with the NDIS, so services provided on a & fee

for service; basis cannot be funded through Agency-managed plans.

As you define your goals and prepare for plan reviews, its advisable to consider your

ongoing need for capacity building and include this in your plan.

You may be able to claim on your NDIS Plan (check with your Plan Manager). Most people

use one of these lines:

Assistance with Daily Life: Capacity Building and Training in Self Management and

Plan Management – 01_134_0117_8_1 (Core)

Improved Daily Living Skills: Training For Carers/Parents – 15_038_0117_1_3

(Capacity Building)

No show -late cancellation

You agrees to notify A1 Quality Care at any time during the Coaching Program if you wish to

cancel the agreement prior to the completion of the program.

You are required to give A1 Quality Care a 24 hours notice for any cancellations.

Cancellation in less than 24 hours will incur a full fee. A cancellation and refund policy are

legally enforceable, and are included in your written agreement.

A1 Quality Care will notify you if they feel they can no longer best serve you in the Coaching

Program. All money will be refunded if A1 Quality Care cancels the agreement at any time

during the Coaching Program.

Indemnity

A1 Quality Care provides training services to its customers. By accessing and utilising our

training content, you acknowledge and agree to the following : Your participation in our

training programs is voluntary. You have chosen to engage with our content of your own free

will and understand the risks associated with it.

In consideration of being permitted to access and use our training content, you hereby

release and discharge A1 Quality Care, its officers, directors, employees, and agents from

any and all claims, demands, actions, or causes of action arising out of or related to your

participation in our training programs.

You agree to indemnify and hold harmless A1 Quality Care, its officers, directors,

employees, and agents from and against any and all losses, liabilities, damages, costs, or

expenses (including attorney fees) incurred as a result of any claims brought by third parties

arising from or related to your use of our training content.

A1 Quality Care makes no warranties, express or implied, regarding the accuracy,

completeness, or usefulness of the information provided in our training content. We disclaim

all liability for any errors or omissions in the content. This release of indemnity shall be

governed by and construed in accordance with the laws of the state and national jurisdiction.

Any disputes arising out of or in connection with this release shall be resolved exclusively

through arbitration in [City, State] in accordance with the rules of the Australian Centre for

International Commercial Arbitration (ACICA).

You understand and acknowledge that participation in our training programs may involve

certain inherent risks. These risks include, but are not limited to, physical injury, emotional

distress, or financial loss.

The instructional material provided by A1 Quality Care for customers to develop their own in-

house caregiving systems emphasises that A1 Quality Care assumes no responsibility for

the design of customers' written instructions or the adherence of third-party support staff to

these instructions. It is the customer's responsibility to ensure they are providing accurate

and legal information by checking local laws and regulations.

By accessing and using our training content, you acknowledge that you have read and

understood this release of indemnity and agree to be bound by its terms and conditions.

A1 Quality Care reserves the right to update or modify this release of indemnity at any time

without prior notice.

Copyright

By purchasing A1 Quality Care materials, you have agreed to the ‘Terms and Conditions’ of

the Content being the property of A1 Quality Care, subject to your compliance with these

Terms of Use, the Company hereby grants you a sole use of this material for personal

purposes only.

No Company ‘Content’ of A1 Quality Care; may be copied, reproduced, republished,

uploaded, posted, transmitted, distributed, used for public or commercial purposes, or

downloaded in any way unless written permission is expressly granted by the A1 Quality

Care.

Modification of the ‘Content’ or use of the ‘Content’ for any other purpose is a violation of the

copyright and other proprietary rights of the Company, as well as other authors who created

the materials, and may be subject to monetary damages and penalties. You may not

distribute, modify, transmit or use the content, including any and all software, tools, graphics

and/or sound files, for public or commercial purposes without the express written permission

of A1 Quality Care.

No such materials may be used except as provided in these ‘Terms of Use’.

Client Privacy

At A1 Quality Care, we prioritise the privacy, security, and confidentiality of our customers

personal information. We employ stringent measures to ensure that all data provided to us

remains private and protected against unauthorised access, disclosure, alteration, or

destruction.

Our website and training services are designed with robust security protocols and encryption

methods to safeguard sensitive information. We adhere strictly to relevant data protection

regulations and industry best practices to maintain the integrity and confidentiality of

personal details shared with us. Your trust is paramount to us, and we are committed to

upholding the highest standards of privacy and security in all aspects of our operations.

Digital Content

To align with our efforts towards sustainability and efficiency, A1 Quality Care provides digital

manuals only.

Password Protection and Use

A1 Quality Care may require you to create a username and password in order to use certain

features of the Website or its content. A1 Quality Care is not responsible for maintaining the

confidentiality of the username and password you create. You are solely responsible for all

activities, whether by you or by others, that occur under your username or password and

within your account. We cannot and will not be liable for any loss or damage arising from

your failure to protect your username, password or account information. If you share your

username or password with others, they may be able to obtain access to your Personal Data

at your own risk.

You shall agree to immediately notify A1 Quality Care of any unauthorised or improper use

of your username or password, or of any breach of security by immediately sending an email

to [email protected] immediately after recognising such breach or improper use.

Learning at your own pace

After creating a login on the platform, you can begin a course and return later to continue or

rewatch videos as needed.

If you encounter any technical difficulties, please reach out to [email protected]

Feedback

Feel free to rate our courses and share your feedback, which can help others decide if the

course suits their needs.

You can also email us at [email protected] to share your thoughts on our courses,

how they have benefited you, or suggestions for improvement. We are dedicated to

continual learning and development.

Additionally, we welcome suggestions for future courses that you would like us to consider

working on.

Termination of service, subscription

A1 Quality Care reserves the right to terminate any service, such as coaching, consulting,

and workshops, if you engage in bullying, provocation, or aggression towards A1 Quality

Care staff or other participants.

A1 Quality Care reserves the right to suspend or end your account without prior notice or

liability, for any reason, especially if you violate these Terms and Conditions.

Upon termination, your access to the service will stop immediately. If you decide to end your

account, you can just stop using the service.

Disputes

If you have any concern or dispute about the Service, you agree to first try to resolve the

dispute informally by contacting A1 Quality Care.