Support Services

We offers trusted support work for people with disabilities, ageing clients and their loved ones, with services available to self-managed and plan-managed NDIS participants as well as private clients.

We are small by choice, which allows us to provide a more personal, thoughtful and consistent approach to support.

Proudly led by Andrea and Jess,

a mother and daughter team

supporting local people across the Bellarine Region

Meet the Team

Compassionate, Reliable and Professional Support

Hi from ANDREA

Hello, I’m Andrea Entwistle, founder of A1 Quality Care.

I have worked in the disability field for over 20 years and during that time I have seen how much good support can change a person’s day, confidence and quality of life.

My approach to support work is warm, practical and person-centred. I believe care should feel respectful, calm and consistent, while still allowing space for choice, independence, humour and everyday joy. Whether I am supporting someone with daily living, community access, personal care or more complex needs, my focus is always on dignity, safety and genuine connection.

One of the things I love most about support work is knowing that I can make a real difference in someone’s day. I often go home with a full heart, knowing I have been able to support someone, make things a little easier and bring comfort, confidence or joy into their everyday life.

Through A1 Quality Care, I bring together professional experience, lived understanding and a family-centred approach. I know how important it is for families to feel reassured that their loved one is supported by someone who cares, listens and understands the bigger picture.

I am also incredibly proud to now be joined by my daughter Jess as we expand this part of A1 Quality Care Support Services. Together, we bring both professional and personal experience, as well as a shared understanding of what it means to care for loved ones. It is very special to see this service grow as a family-oriented support service built on trust, compassion and genuine connection.

Hi, I am JESS

I’m a mum of two beautiful girls and I have been surrounded by the disability and care sector for most of my life through my parents’ work and experience. I think this is why support work felt like such a natural path for me. After finishing school, I followed that calling, completed my qualifications and began working hands-on in support roles.

Over the past 4 years, I have supported elderly clients, children and young parents living with disability. I really love being able to make someone’s day easier, calmer or more enjoyable. For me, support work is not just about completing tasks. It is about connection, patience, encouragement and helping people feel safe, respected and understood.

I am now proud to be joining Mum through A1 Quality Care Support Services, where we bring together professional skills, family values and lived experience. As a family, we also understand what it means to care for loved ones, so our approach is warm, practical and genuinely family-centred.

I look forward to supporting local clients and families with kindness, respect and a friendly smile.

Experienced Support You Can Trust

Practical help for everyday living

We can assist with:

  • Personal Care - Respectful support with personal hygiene, grooming, dressing and daily care routines.

  • Daily Living Support - Helping clients maintain structure, routine and independence in their home and daily life.

  • Meal Preparation - Support with preparing meals, kitchen tasks and maintaining healthy food routines.

  • Domestic Assistance - Practical help with household tasks to keep the home environment safe, clean and comfortable.

  • Community Access - Support to attend appointments, enjoy social outings, participate in local activities and stay connected with the community.

  • Complex Client Care - Experienced support for clients with higher care needs, including specific complex disabilities (e.g. ABI, Non -verbal, Alzheimer's, palliative support).

Families can feel reassured knowing they are dealing

directly with a caring local team who values

communication, trust and professional standards.

Why Choose A1 Quality Care Support Services?

Families choose us because we offer:

A personal approach

You are not dealing with a large agency.

You are connecting with a small local team who takes the time to understand your needs.

Lived experience and genuine understanding

We have personally cared for a loved one within our own family and understand the emotional side of caregiving from both a professional and personal perspective.

Professional standards

We are trained, insured and committed to safe, respectful and reliable care.

Our team takes the time to understand your needs.

Experienced support

Our experience includes disability support, aged care, complex client care and high-needs support.

Family-centred communication

We understand how important clear communication is for families, carers and support networks.

Support with dignity

Every person deserves to feel respected, heard and supported in a way that honours their choices and individuality.

Strong quality and systems knowledge

Our support is guided by over 20 years’ experience in care, quality standards, management systems, policies and procedures, which we apply in everyday practice.

Local support with heart, skill and professionalism

Experienced Support You Can Trust

Qualified, trained and committed to safe care

Our Support Services is built on professionalism, lived understanding and genuine commitment to quality care.

We are qualified, trained and insured, with the appropriate checks and clearances required to provide safe and reliable support.

Our training and experience includes:

  • NDIS Screening Check

  • Working With Children Check

  • First Aid and CPR

  • Manual Handling

  • Medication and Infection Control

  • Epilepsy Training

  • Complex Client Care

  • Diabetes

  • Acquired Brain Injury

  • Non-verbal Client Support

  • Palliative Care

  • Dementia

  • Mental Health

  • ABN

  • Insurance

  • Reliable Cars

Let's connect and talk

"In the spirit of reconciliation, A1 Quality Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today."